Refund policy

Last updated: October 27, 2026

Every CRAFIC case is made to order. Because of that, we accept returns only when something went wrong on our side.

What qualifies

• A production defect, such as a misprint or a cracked case
• Damage that happened in transit
• The wrong item, or a different phone model than the one you ordered

How to request a return

Email hello@crafic.com within 3 days of delivery with your order number and a photo of the problem. If your request is approved, we will send you a prepaid return label and instructions, then a replacement or a full refund, whichever you prefer.

Items sent back without an approved request cannot be accepted.

What does not qualify

We cannot accept returns for change of mind or for choosing the wrong phone model. If you notice a mistake in your order, email us right away. If the order has not gone into production yet, we will change it.

Lost orders

If your order has not arrived within the delivery window in our shipping policy, contact us and we will help you track it down, reship it, or refund it.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to show the credit.

Questions: hello@crafic.com
Newment Inc., doing business as CRAFIC, Los Angeles, California